What is your warranty?

A: All Sanmak products carry a One-Year Warranty covering faults in materials, components or workmanship.

 

We strive for our products and services to always fully meet our customers’ expectations. In the unlikely event that you should experience a confirmed warranty related problem with a Sanmak product, our commitment to your satisfaction ensures that Sanmak will, at our discretion, either repair or replace the product or refund the purchase price.

 

Warranty services may be obtained by returning the product within the warranty period to Sanmak where the product was originally purchased.

This warranty is in addition to and does not preclude any other rights or remedies available to the consumer under the Consumer Guarantees Act. 

 

This warranty does not cover:
Claim/s as a result of normal wear and tear, any modifications, alterations, non-compliance of assembly, service and operating instructions and/or any unfit or improper use.


How are you different from other suppliers?

A: We are one of the earliest high power led lights manufacturers in China. Our experience makes us know the industry, know the products and know the customers. We have the most professional producing and testing equipment in this field. Equipped with a strong QC dept with 16 employees. and R&D dept with 14 technicians, each of our products' quality is under control. There are new products launched almost every month to make sure you are the first one to know it on local market. Product's quality and serve customer well are two most important things to sanmak. We welcome your visit to our factory and check by yourself.

How is Sanmak’s production ability and delivery time?
A: We have 8 production lines,monthly capacity 80,000 pieces LED light bars and 10,000 pieces led work lights. 80% of them are sold to overseas. Sample order will be shipped within 3 working days after payment received, 7 to 25 working days for bulk order.

What about Sanmak’s after sales service?
A: Defective rate of sanmak led light is 0.5%, in case you got problem light. Please don't worry and follow the below steps to us:

LED work light: Please provide high-definition product's photos or video to show problem. Then we will send new lights together with next order after we get approved from after sales department.

LED light bar: Please provide high-definition product's photos or video to show problem. Then we will send replacement parts together with next order after we get approved from after sales department .